Fane Valley Co-Operative Society (‘Fane Valley’) is committed to protecting your personal data and ensuring
its privacy. This privacy notice will inform you as to how Fane Valley looks after your personal data when
you visit our website (regardless of where you visit it from) including any data you may provide through
this website when you sign up to our newsletter, purchase a product or take part in a competition and tell
you about your privacy rights and how the law protects you.
It is important that you read this privacy notice together with any other privacy notice or fair processing
notice we may provide on specific occasions when we are collecting or processing personal data about you so
that you are fully aware of how and why we are using your data. Fane Valley reserve the right to update this
privacy notice at any time. We may also notify you in other ways from time to time about the processing of
your personal information.
Within this Privacy Notice we will cover the following topics, to go to a specific section, please just
click the relevant link below:
- Important Information Who We Are
- The Data We Collect About You
- How Is Your Personal Data Collected?
- How We Use Your Personal Data
- Disclosure of Your Personal Data
- Data Security
- Data Retention
- Notice In Respect of Children
- Your Legal Rights
1. Important Information Who We Are
Fane Valley Co-Operative Society (‘Fane Valley’) is made up of different legal entities and
subsidiaries. This privacy notice is issued on behalf of the Fane Valley Group so when we mention
"Fane Valley", "we", "us" or "our" in this privacy notice, we are referring to the relevant
company in Fane Valley responsible for processing your data. We will let you know which entity
will be the controller for your data when you purchase a product with us.
We have appointed a data compliance manager who is responsible for overseeing questions in
relation to this privacy notice. If you have any questions about this privacy notice or how
we handle your personal information, please contact our data compliance manager,
datacompliane.fanevalley.com. You have the right to make a complaint at any time to the
Information Commissioner's Office (ICO), the UK supervisory authority for data protection
This website may include links to third-party websites, plug-ins and applications. Clicking
on those links or enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to read the privacy notice
of every website you visit.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from
which that person can be identified. When you use our website, we collect the following
types of personal information:
Order Information - Some information is required to place an
order for our products on our website, which includes your name, email address, delivery
address and contact telephone number (if relevant). You may choose to checkout as: (i) a
guest, in which case this information will only be stored for as long as it takes to fulfil
your order; or (ii) set up a Fane Valley Website account, this will make it more efficient to
make future orders, and in this case, we will store your information in accordance with this
policy. If you create a Fane Valley account, we ask you to provide some personal information,
including your email address and name (you do not have to use your full name, but you may if
you wish). This account will be password protected and you will use your email address to
access your account.
Payment Information - If you purchase Fane Valley products on
our website, you provide certain payment methods. These may include your name and billing
address. We do not capture or store this information. Specific payment methods are dealt
directly with our payment terminal Stripe. We only store your shipping address to fulfil
Usage Information - We collect usage data when you use our
website. This includes information about your interaction with our website, for example
when you view content on our website, register or order our products. We also
collect cookie information and IP address information, your login data, browser type and
version, time zone setting and location, browser plug-in types and versions, operating
system and platform and other technology on the devices you use to access this website.
Additional Information - To help improve your experience or
enable certain features, you may choose to provide us with further additional information.
For example, if you contact us or participate in a survey, contest or promotion, we collect
the information you submit such as your name, contact information and message, purchases or
orders made by you, your interests, and your preferences in receiving marketing from us and
our third parties and your communication preferences. We do not collect any Special Categories
of Personal Data about you (this includes details about your race or ethnicity, religious
or philosophical beliefs, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data). Nor do we collect
any information about criminal convictions and offences.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through Direct
Interactions. You may give us your Identity, and Contact Data by filling in forms or by
corresponding with us by post, phone and email or otherwise. This includes personal data you
provide when you:
- purchase any of our products
- fill out a survey on this website
- when you complete feedback forms and web analytics tags
- create an account on our website
- subscribe to our service or publications
- request marketing to be sent to you
- enter a competition, promotion or survey
- provide information via telephone or email interactions
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you, for example, to fulfil your order for our products.
- Where we need to comply with a legal or regulatory obligation.
- When you have consented to us using your information in a particular manner, for example to market other relevant products to you which may be requested as part of the order process.
We may also use your personal information in the following situations, which are likely to be rare:
- Where we need to protect your interests (or someone else's interests).
- Where it is needed in the public interest.
We need your personal information primarily to allow us to perform our contract with you to
provide our goods and to enable us to comply with legal obligations. In some cases we may use
your personal information to pursue legitimate interests of our own or those of third parties,
provided your interests and fundamental rights do not override those interests.
The situations in which we will process your personal information are
- Administering the contract we have entered into with you.
- To provide, improve and develop our services.
- To communicate with you.
- To promote safety and security.
- To prevent fraud.
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at email@example.com
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or social media. You have the right to withdraw consent to marketing at any time by contacting us.
Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional Offers From Us: We may use your information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods from us [or if you provided us with your details when you entered a competition or registered for a promotion] and, in each case, you have not opted out of receiving that marketing.
Opting Out: You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the ‘unsubscribe’ links on any marketing message sent to you. Where you opt out of receiving these marketing messages, we may still process your data for the other reasons set out in this privacy statement.
5. Disclosure of Your Personal Data
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you.
How secure is my information with third-party service providers and other entities in our Group?
All our third-party service providers and other entities in the Group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
When might you share my personal information with other entities in the Group?
We will share your personal information with other entities in our Group as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.
What about other third parties?
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law. However your personal information will not be shared with third parties for marketing purposes.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us at firstname.lastname@example.org
8. Notice In Respect of Children
This website is not directed to individuals under the age of 16. We value the protection of children’s privacy and therefore persons under the age of 16 are not permitted to purchase goods from us unless their parent has consented in accordance with applicable law.
If it comes to our attention that we have collected the information of a child under the relevant minimum age without parental consent, we will delete the information as soon as we can. Parents who think their child has submitted personal information to us and would like to have it deleted may contact us at email@example.com
9. Your Legal Rights
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request deletion of your personal information. This enables you to ask us to delete or remove personal information where there is no valid reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request deletion of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Compliance Manager in writing to firstname.lastname@example.org or by post to:
Data Compliance Manager
Fane Valley Co-Op Society Ltd
Units 1-2 Glenavy Road Business Park
20 Glenavy Road
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
In the circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, for instance to provide you with marketing communication, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact email@example.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another lawful basis for doing so in law.
This privacy statements was last updated on 10th March 2020.